Terms of Service

1. Provider and scope

The provider of Grace & Steel is:

Mag. (FH) Florian Neuhuber
Obere Höllstraße 20d
4451 Garsten
Austria
Email: hello@graceandsteel.io

(“Grace & Steel”, “we” or “us”). These Terms of Service apply to all contracts for the use of Grace & Steel concluded via the website graceandsteel.io. They apply both to consumers and to businesses, unless expressly stated otherwise.

2. The service

Grace & Steel is a digital self-development service for women. After a short quiz, you receive a personalized assessment. A paid subscription unlocks a guided plan and related digital content, delivered online. Grace & Steel is a digital service / provides digital content; it does not include any physical goods.

The functional scope of the plan follows the description shown at the time of purchase. Grace & Steel is a self-development and educational service. It is not therapy, medical, psychological or crisis care, and it is not a substitute for professional help. If you are in distress, please contact a qualified professional or local emergency services.

3. Conclusion of contract

The presentation of plans on the website is an invitation to purchase, not yet a binding offer. By completing the checkout process, you make a binding offer to enter into a subscription contract. The contract is concluded when we confirm your payment and provide access to your plan or send you the corresponding access link by email. The contract language is English.

4. Plans, pricing and billing

Grace & Steel is offered as a subscription in different billing periods — currently a 1-week, a 4-week and a 12-week plan. The exact price, billing period and what is included are always shown to you transparently before you purchase, on the checkout screen. All prices are final prices in the currency shown. Due to the small-business exemption pursuant to § 6 para. 1 no. 27 UStG 1994, no value-added tax is shown.

Payment and subscription billing are handled by our payment provider Stripe. By subscribing, you authorise us (via Stripe) to charge the recurring fee for your chosen plan to your selected payment method.

5. Auto-renewal and cancellation

Your subscription renews automatically at the end of each billing period (weekly, 4-weekly or 12-weekly, depending on your plan) at the then-current price for that plan, until you cancel. We make the renewal terms clear before you purchase.

You can cancel at any time, in one click, through the self-service customer portal (Stripe Customer Portal); a link is provided in your account and in your emails. There are no hidden steps, no cancellation hotline and no dark patterns — cancelling is meant to be as easy as subscribing. When you cancel, your subscription remains active until the end of the current billing period and is not renewed afterwards. We do not provide pro-rata refunds for the remainder of a billing period already started, except where required by mandatory law or your right of withdrawal (see our separate withdrawal policy).

6. Access and technical requirements

Access is generally activated immediately after successful payment, via an access link sent to the email address you provided. You are responsible for entering a correct email address and for keeping your access link confidential. To use the service you need an internet-capable device, a current browser, a working internet connection and a valid email address.

7. Acceptable use

The plan and its content are provided for your personal use. You may not resell, redistribute, publicly share or systematically copy the content, and you may not misuse the service, attempt to circumvent access controls, or interfere with its operation. We may suspend or terminate access in the event of serious or repeated breaches, abuse or unlawful use.

8. Availability and maintenance

We aim for high availability but do not guarantee uninterrupted access. Limitations may result from maintenance, updates, security measures, technical faults, provider outages, force majeure or events outside our control. Where possible, we carry out planned maintenance so as to minimise disruption.

9. Right of withdrawal

Consumers generally have a statutory right of withdrawal. The details — including how the right may lapse early for digital content once delivery has begun with your consent — are set out in our separate withdrawal policy.

10. Warranty and liability

The statutory warranty rights apply. For consumers, the mandatory statutory rules on digital services and content apply where applicable. We are liable without limitation for damages arising from injury to life, body or health and for damages caused intentionally or by gross negligence. For slight negligence, we are liable only for the breach of an essential contractual obligation, and in that case limited to the foreseeable damage typical of the contract. Liability under mandatory statutory provisions remains unaffected.

11. Data protection

Information on how we process personal data can be found in our privacy policy.

12. Consumer dispute resolution

The European Commission provides an online dispute resolution (ODR) platform at https://ec.europa.eu/consumers/odr. We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

13. Changes to these terms

We may amend these terms with effect for the future where there is a valid reason — for example changes to the service, the legal situation or technical processes. We will notify you of material changes in good time. If you do not agree to a change, you may cancel your subscription before it takes effect.

14. Governing law and final provisions

Austrian law applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law applies only insofar as it does not deprive the consumer of the protection of mandatory provisions of the state of their habitual residence. Should individual provisions of these terms be or become invalid, the validity of the remaining provisions is unaffected.